Privacy Policy

RISE is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide while using our application.

1. Information Collection and Use

• Personal Information: Information that identifies you as an individual, such as your name, email address, or other contact details, when you voluntarily provide it.
• Non-Personal Information: Information about your use of the app, such as device information, crash data, or analytics. This information is used to improve the functionality and user experience of our app.
• Face Data: If you choose to use features that require facial recognition, we may collect and process facial data. This data is used exclusively to provide the functionality of these features (e.g., facial recognition for authentication). The facial data is stored locally on your device and not shared or transmitted to external servers, unless explicitly required for the functionality you enable.
  • Storage Duration: Face data is retained for a maximum of 24 hours when processed for temporary authentication purposes. If stored for extended use (e.g., user profiles or personalization), the data will be retained for no longer than 30 days and is securely deleted afterward.
  • Reason for Retention: The retention period is determined to provide uninterrupted functionality and ensure the accuracy of the facial recognition features while adhering to privacy best practices.
  Face data will not be used for marketing or advertising purposes.

2. Data Sharing and Disclosure

• We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following cases:
  • To comply with legal obligations.
  • To protect our rights or to enforce our Terms of Service.
  • With trusted service providers who help us maintain and improve our application.
• Face Data Disclosure: We do not share your face data with third parties, except as required by law or with your explicit consent to enable specific functionalities.

3. Data Security

• We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.
• Face Data Security: Facial data is encrypted and stored securely to ensure it cannot be accessed without authorization. Data used for facial recognition is processed in compliance with relevant data protection laws.

4. User Rights

You have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for data processing where applicable.
• Face Data Rights: You can delete your facial data at any time through the application settings. If you have concerns about how your face data is processed, please contact us.

To exercise these rights, please contact us at support@cloudku.id.

5. Children's Privacy

Our application is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. Features requiring facial data are disabled for accounts associated with children under 13 years old.

6. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected here with a new "Last Updated" date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Cloudku - MSS
support@cloudku.id
Jl. Koala Regency D-20